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How marketing can help redefine professional services




Sustainable business is a top priority for every organisation.

The role of new age marketing is a lot different from conventional marketing that most businesses in the professional services industry have seen.

Marketing is not limited to purely tactical goals of attracting as many new clients as possible to sign up.

The full potential of marketing comes into action when both energy and investment is aimed at achieving ongoing business goals through marketing.

Currently in today’s market scenario most professional firms are in the “redefine stage” which is how to offer our core services in a new way that makes it easier for people who use their services.

What does the 'redefine' stage mean – is there an example? Listen to the ConFuzed podcast below to get the answer.


  1. Marketing helps to understands the fundamental needs of the clients the business is serving and helps develop an entire experience of that interaction.

  2. An important part of the redefine stage is not making any assumptions but being open to understanding the impact of this pandemic and then responding by delivering services that are useful to your clients.

  3. Technology is driving new changes. A future focused brand is already planning how to utilise technology as part of the business model not just limiting to meetings and collaborative tools. But actually, digitising how professional services are created and offered to clients.

Right now, more than ever helping understand your clients why your service is applicable to their business and how to use it to sustain growth is a key insight that most clients are looking for.

Marketing is the bridge between business goals, customers and business growth.

There is really no start and stop. Marketing is continuous and an investment from your short-term profit to help grow your firm.


The ConFuzed Show focusses on why marketing professional services is so confusing, how to deal with constant change, future growth and staying relevant.



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