We deal with personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Collection of Personal Information
The types of personal information that we collect directly from you will depend on the nature of your dealings with us. We only collect the personal information that we reasonably need to collect to carry out one or more of our business functions or activities. We may collect your personal information directly from you when you provide us with your personal information through the Website via the contact form, via social media accounts operated by us, by email, by telephone or in any other way in which you provide it to us.
We will only collect personal information about you directly from you, unless it is unreasonable or impracticable to do so, or where you otherwise authorise us to collect it from someone else.
The following table sets out the information (including personal information) that we may collect from you when you deal with us in certain ways and why we need to collect it:
2. Use of Personal Information
In addition to the ways in which we use your personal information in certain circumstances as set out above, we may also use the personal information we collect from you in the following ways:
to send you any special offers or promotions available from us;
to help us improve the Website;
for internal purposes such as auditing, data analysis, and research to improve the Website; and
to enable third party service providers engaged by us to perform business tasks on our behalf.
We will only use your personal information for the particular purpose we collected it for as set out herein, for any purpose for which you have consented as set out herein or in any subsequent consent, or for other purposes that are directly related to that purpose. If we want to use personal information for any other purpose we will obtain your consent.
Whilst not an existing practice adopted by us, we may in the future send you direct marketing material via email. If we do so, you may opt out of receiving direct marketing material from us at any time by unsubscribing using the feature in any email communication sent to you by us.
3. Disclosure of Personal Information
We may disclose personal information to our employees and contractors and external service providers who help us operate or protect our business and to maintain the Website, for example, IT consultants, website hosts, advertising agencies, professional analytics tool providers, insurance advisors, independent contractors, lawyers, accountants and other professional advisors. When we engage external service providers, we require those contractors to comply with contractual privacy obligations that reflect our own privacy obligations.
We may also exchange your personal information with third parties for the purpose of fraud protection.
In the event of a re-organisation, merger or sale, we may transfer any and all personal information we collect and store to the relevant third party on a confidential basis for them to use in the same way that we use that information.
We do not rent or sell personal information in our usual course of business.
Your personal information may de-identified and aggregated with other information to use or disclose the anonymous data.
4. Storage and security of Personal Information and overseas disclosure
Personal information provided to us is stored securely using reasonable security measures. Our employees and contractors who have a need to access personal information held by us, access that personal information through password protected electronic devices.
5. Access, correction and retention of Personal Information
You have the right to seek access to the records of personal information that we hold about you. You also have the right to ask us to correct your personal information where it is not otherwise correctly recorded.
Unless we are otherwise required by Australian law, or a court / tribunal order to retain the information, we will take reasonable steps to destroy the personal information that we hold about you, or to ensure that the information is de-identified, when we no longer need to retain the information for any purpose for which the information may be used or disclosed by us as set out herein.
6. Management of privacy online
No data transmission over the internet can be guaranteed as completely secure. We are not responsible for any unauthorised use of personal information by third parties which is outside of our reasonable control.
By continuing to use the Website, you consent to us using cookies and pixels as set out herein.
Any complaint will be investigated and the outcome of that investigation communicated to you within 30 days. If you are not satisfied with the outcome or the handling of the complaint by us, you can contact the Office of the Australian Information Commissioner by calling 1300 363 992 or by sending an email to email@example.com.